Here at Tandem we recognise that we have entered into a period of uncertainty due to Covid-19 and we want you, our customers, to know that we are here to support you. Firstly, we hope that you and your families are safe and healthy amidst the outbreak. We do also appreciate that the effects of the current circumstances may be felt financially by many of you.
Whilst the UK is social distancing and we as a company are working from home to ensure our employees' safety, we have ensured that our customer support team is as well-equipped and ready to assist as usual with any queries or concerns you may have. All of our contact channels remain open for use with email, in-app chat and telephone being your quickest route to a customer service agent. We are also monitoring your questions to further improve our service as the situation develops.
We would also like to take the opportunity to highlight that there will be criminals operating Covid-19 related scams so please take care in being extra vigilant and protective of your account details. We will never ask you to confirm or tell us your credit card PIN and we will never email you asking for personal banking details. If you get a call that seems suspicious, simply hang up and call us back on the customer service number listed on our website. Please do let us know if you suspect any suspicious activity.
If you find yourself in a situation where you need to speak with us about supporting you through these unprecedented times then please reach out. We especially extend this offer of support to those who are at the most risk and vulnerable. We know that each customer’s circumstances will be specific and we will try to help in every way we can. Please also remember that there are some excellent services available for use should you wish to use them, here.
We will continue to keep you updated as soon as we have more information.