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CONTACT DETAILS

Home Improvement Loan Support

Existing customer queries

Email: customersupport@tandem.co.uk
Call: 01290 211 495

To make a payment visit, head to the online payment portal‍ or call 0203 540 0641

Existing GDFC customer queries

Email: customerhelp@gdfcassets.co.uk
Call: 03301 118 098

Open times

Mon - Fri:
9.00 - 17.00
(excluding bank holidays)

New Tandem application queries
(Customer and Retailer)

Email: underwritingsupport@tandem.co.uk

Call: 029 2271 1158 or 012 5360 1974

Open times

Mon - Fri:
8.00 - 20.00
Sat, Sun & Bank Holidays:
10.00 - 17.00

Christmas Hours

Christmas Eve:
8.00 - 13.00
Christmas Day & Boxing Day:
Closed
FAQS
Search our help topics
Support - General

General

Find answers to general Tandem Bank related queries.
Support - General

Green Hub

Find out more about our Green Hub tools and partners.
Support - General

Home Loans

Find out more about how to apply and service a Home Loan.
Support - General

Mortgages

Find out how to acquire and pay off our mortgage products.
Support - General

Motor Finance

Find out more about our Motor Finance via used car dealers.
Support - General

Personal Loans

Find out more about how to pay off your existing Personal Loan.
Support - General

Savings

Find out more about our savings accounts and Tandem app.
Support - General

Tandem App 

Find out more about accessing and using the app.

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Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.
Tandem Bank
Digital Bank & Money Savings