Got feedback
on our site?

Tell us-good, bad,
or ugly. We can take it.

Have your say
No items found.
FAQs
Contact Us
Financial Difficulties
Complaints
FAQs
Contact Us
Financial Difficulties
Complaints Policy
Close-up of a woman's hands holding her smartphone, showcasing the savings securely locked in her Tandem Fixed Saver account displayed on the screen.timeframe section img
TIMEFRAME
calender icon
8 Weeks

For product or service-related complaints, we'll strive to address them within 8 weeks of receiving your initial complaint. If we encounter any delays, we'll keep you informed about the progress and your options.

Can’t find what you’re after?

Check out our FAQs for answers to your burning questions, or give our friendly support teams a shout.
Frequently asked questions
          FAQs          
Contact us
We're building the UK's greener digital bank to help you make better use of your money—because saving your pocket and the planet should happen in tandem.
Save
For Partners
Borrow
Company
Support
Green Hub
Save
Borrow
GReen hub
Company
Support
For Partners
2024 © Tandem Bank
Privacy Notice
Sitemap
Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Surprise, another cookie banner!

Yep, we use cookies too. They help us sweeten your online journey, personalise content, and give us a peek at how you’re moving around our site. Wanna know more? Check out our full Cookie Policy.

Reject allAccept all
Manage cookies
Customise your cookie settings

Here's the scoop on our cookies. Some are like the engine of our site—essential. Others? Totally your call. But here are some reasons why we use them.

Essential cookies

Are necessary for the website to function, so cannot be switched off.

Functional cookies

Make your journey smoother, with added features and personal touches. Without them, some things might not work as well.

Analytical cookies

Count visits and show us which pages you love most. That way, we can keep improving things for you.

Social media cookies

Allow us to track visits from social media, share content with you, and let you share content with your friends too.

Visit our Cookie Policy for more details.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Tandem Bank
Digital Bank & Money Savings