Notice to customers: The FCA has confirmed an industry-wide scheme tocompensate customers who may have been treated unfairly in relation to motorfinance commission arrangements. If you used car finance, you may be entitledto compensation. If you have already made a complaint, you do not need totake any further action. We will continue to handle complaints in line with FCArequirements. Please note that parts of the scheme are currently subject tolegal challenge, which may delay complaint outcomes and compensation payments.However, customers should not be discouraged from making a complaint.
To make a complaint, please email commissioncomplaints@tandem.co.uk. Stay up to date with any further information and guidance by visiting https://www.fca.org.uk/consumers/car-finance-complaints